Your Wellness Expert Private Limited, India is a technology based company that wishes to provide services for your mental well being by connecting you online to authorized mental health care professionals and staff on its website www.ewellnessexpert.com through web, mobile, audio and video, etc. for consultation, therapy and so on.
In the course of our dissemination of services, we come to possess your personal information necessary for the smooth running of the services we bring to you.
In this regard it is important for you to know that since we work strictly in compliance with the guidelines of HIPAA (Health Insurance Portability And Accessibility Act of 1996) we provide confidentiality to all your personal information that we eventually have with us and provide easy accessibility to you for all your E-PHI (Electronic-Protected Health Information) at all times that you are associated with us as a registered user.
THE FOLLOWING ARE THE DIFFERENT KINDS OF INFORMATION WE COLLECT AND RECORD WITH US. THE PURPOSE OF RECORDING SUCH INFORMATION IS ALSO GIVEN BELOW:
- PERSONAL INFORMATION
For becoming a registered user of www.ewellnessexpert.com you are required to furnish personal information like name, email id, contact number, mental health history and so on that may be able to identify you. This information is required by us to provide you with hassle free seamless service/s from our end. You may also not disclose any other information if you so choose. However, you have to provide us with a verifiable email id. (You may create a new id to use this website). We also request you to provide us with true information about your ailment to aid proper diagnosis and cure. You can choose to interact with paid or free Healers with your chosen screen name. All your contact information shall be kept confidential from Healers as well as from all outsiders. You may also choose to keep your real name undisclosed to Healers by using your chosen screen name.
You have the option to delete, edit and update your personal information on your personal dashboard. Your personal dashboard will even have the transcripts of the textual chat you had with Healers with the option with you to delete part or whole of the selected chat. We never record video sessions with Healers to protect your identity.
Nevertheless, you have to furnish authentic personal information for the functioning of the payment gateway. Again all information you share with third party vendors shall not be used against you in any way.
We will delete all your personal information from our systems if we receive a written request from you to us to do so. We will immediately proceed to delete all your personal information from our systems unless we are bound legally to do so. However, please keep in mind that we need to retain some information for maintaining records. Moreover, some residual information will always remain in our records even though we try to delete them.
- BROWSER AND USAGE INFORMATION, COOKIES
We collect browser information like IP address, browser type, your geographic location, time spent on different pages, information on page browsing, hardware information in case you are using a mobile device to log into our website, information on the operating system for the purpose of analyzing the profile of visitors to our website, their behavior online especially in their choice of content and services. Analyzing this data would enable us to understand our visitors better and improve our content and services. If you sign in or register through third party platforms like Facebook or Twitter, you are allowing us to collect information about you from such third party websites. We are not bound by the Privacy Policies of the third party websites.
Technical and non-medical information that we have about user behavior also helps us troubleshoot technical problems and solve billing or payment errors.
- RECORD OF SUBSCRIBERS
When a user subscribes /“likes”/”follows” our website we collect and maintain information about them in order to send promotional material, content (blogs, etc) or other communication to them from time to time using their contact information and/or information about their areas of interest. Users may notify us or stop subscribing us to stop us from sending promotional material to them.
- AGGREGATED INFORMATION
We aggregate or put all information that we gather from visitors and users to form the aggregated information which may be used by us for improving our services both technical and non-technical by understanding trends and behavior. Aggregation of information from thousands of visitors and users stops it from being your personal information anymore.
DISCLOSURE OF INFORMATION
We shall always protect your personal information. However eWellness Expert shall be compelled to disclose the personal information of a user if he/she poses a danger to himself/herself/others, is suspected of/reported for child abuse or if disclosure of his/her records are needed for any legal procedure being taken against him/her.
eWellness Expert is not responsible if you disclose personal information during consultation or on public thread forums or by being careless in protecting your password of your dashboard/sign in.
SECURITY OF INFORMATION
It is our policy to protect your personal information from unauthorized access or from being misused. For that we take care to protect your information through security measures available through technologically. We also follow the HIPAA guidelines strictly in terms of policies, processes and systems for collecting, recording, accessing, using or disclosing your personal information. We never record online video sessions in order to protect your privacy. The employees, mental health care professionals and staff at eWellness Expert are trained and conversant with information security policies and measures. They realize that any breach of information security on their part will lead to severe disciplinary action and even termination of their employment at eWellness Expert.
DELETING AND EDITING OF INFORMATION
You have the option to delete, edit and update your personal information on your personal dashboard. Your personal dashboard will even have the transcripts of the telephonic/textual chat you had with Healers with the option with you to delete part or whole of the selected chat. We never record video sessions with Healers to protect your identity.
We will delete all your personal information from our systems if we receive a written request from you to us to do so. We will immediately proceed to delete all your personal information from our systems unless we are bound legally to do so. However, please keep in mind that we need to retain some information for maintaining records. Some residual information will always remain in our records even though we try to delete them.
UNDER AGE USERS
The Terms and Conditions of eWellness Expert clearly states that our services are not meant for people below 18 years of age. If we are notified in writing that a particular user is below 18 or has furnished personal details or availed of our serviced/s without the consent of his/her parent/guardian, we will immediately deactivate the account and delete all information of the account from our systems.
For any query or for communicating to us please contact us at:
Phone no: +91-80-49545127
Our office address is:
Villa # 39, Phase -2, MIMS Ardendale, Kannamangala, Whitefield, Bangalore - 560067