Our policy lasts 24 hours of your counseling session. If 24 hours have gone by since your first counseling session, unfortunately we can’t offer you a refund or Replacement.
After your first counseling session if you are unsatisfied, you can ask for full refund after providing your complete feedback.
You can also ask for counseling session of same duration with another counselor whose charges are same or more by paying the differnce. This Replacement session is available only once, which means Replacement session of Replacement session is not available and refund also can't be provided for an Replacement session.
If this is not your first session with this counselor and you now feel unsatisfied we provide you option to change counselor or take refund on prorata basis after deducting any processing charges.
Your feedback and complete satisfaction is our goal and you can talk to our CEO if you are not satisfied or have any suggestion of improvement.